Policies - American CleanStat



Please carefully inspect the merchandise immediately upon receipt. If any item does not meet your approval, simply contact American CleanStat within 10-days of receipt for a Return Merchandise Authorization (RMA).

To request an RMA number by phone, call Customer Service at 866.614.7828 / 714.533.2827.

•  Returns are subject to a minimum 15% restocking fee.  
•  The return (or restocking) fee can be put towards another American CleanStat purchase in certain circumstances.
•  Shipping, handling and COD charges are non-refundable.
•  Return shipping and insurance costs are the responsibility of the customer.
•  No returned parcels will be accepted freight collect or COD.
•  American CleanStat is not responsible for returned merchandise that is damaged in shipping.
•  Special orders, close-outs and products sold "as is" cannot be returned.
•   Items received by American CleanStat, which have been damaged as a result of inadequate packaging or neglect by the customer, will be returned to the customer.

IMPORTANT: You must contact American CleanStat, for a return authorization number. Without this number, returned merchandise will be refused. This number must appear on the outside of the returned box. Be sure to enclose a copy of your original invoice with your returned merchandise. All items returned for exchange or refund must be new and must include the original packaging materials. Refunds or credits will be adjusted accordingly in the event items are missing or damaged.


All items sold by American CleanStat are warranted solely by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. American CleanStat is not liable if the manufacturer/distributor fails to perform warranty service. 



American CleanStat will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. American CleanStat's liability is limited to the monetary value of the merchandise.


Privacy and Security are very important to American CleanStat. American CleanStat, maintains the privacy and security of its customers and their personal information. American CleanStat, does not and will not sell, release or give away any of its customer's information including customer name, address, phone number, e-mail address, credit card information and/or purchases made. American CleanStat, only uses personal information from its customers to complete the transaction and to verify the validity of the purchase and associated credit card charge being made. American CleanStat, may, periodically, use customer's information for its own internal marketing purposes to notify customers of special sales or promotions.American CleanStat uses the latest in electronic transaction security technology in it's shopping cart portion of the website.  American CleanStat guarantees that it will do everything possible to protect and guard the privacy of its customers and their personal information. Please contact us at the Contact Us page if you have any questions or concerns. 


By using this website (the Website) you will be deemed to agree to the following terms and conditions and the privacy statement (collectively, the Terms and Conditions). If you do not agree to any of these Terms and Conditions, please stop using the Website. We, (American CleanStat) reserve the right to change, modify, add or remove portions of these Terms and Conditions at any time. Please check these statements and the website periodically for changes. By continuing to use the Website you will be deemed to agree to be bound by any changes.


Prices displayed on this website are subject to change without notice. It is ACS company policy to do it's best to honor displayed pricing, however, certain circumstances require exceptions and ACS reserves the right to change or modify displayed pricing even after an order is placed.


This Website may contain hyperlinks and other pointers to websites operated by third parties. These linked websites may not be under our control and we are not responsible for either the contents of any linked websites or any hyperlink contained in a linked website. These hyperlinks are provided to you for convenience only, and the inclusion of any link does not imply any endorsement of the linked website by American CleanStat. Your access to such websites and use of their products and services is entirely at your own risk and in accordance with any terms contained on the relevant site. We are not responsible or liable for the downloading of software from this Website or from any linked sites.


Some orders are subject to American CleanStat's Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by fax. If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current. It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.


Copyright © 2001- 2013 AMERICAN CLEANSTAT LLC, All Rights Reserved. The trademarks appearing on the Website and copyright and other intellectual property rights in the materials contained in the Website are either owned by American CleanStat or by our advertisers or suppliers. You have no right to use any trademarks displayed on the Website, without the express written permission of the owner of those trademarks. No part of the Website may be reproduced, transmitted or stored (including in any other website or other electronic form) without our consent except that you may print or download to your hard drive extracts from the Website for your own personal use. You indemnify us against any liability incurred in connection with any claim bought by a third party against us (either jointly or severally) arising out of your use of the Website, a breach of these Terms and Conditions or a violation of any rights of another party.


While we will use reasonable efforts to include accurate and up to date information in the Website, no representation or warranty (express or implied) is given as to the accuracy or completeness or reliability of such information and to the extent permitted by law, we accept no liability or responsibility for such information.We exclude to the extent permitted by law, all liability for any loss incurred by any person as a result of the use of the Website or reliance on information on it.